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Help Center > End of the rental > The helmet light is lit on keyboard

The helmet light is lit on keyboard

First of all, remember that the helmet is placed under the seat, opposite to the direction of travel (visor towards the rear).

If the “helmet” LED on the handlebars is still on when you turn off the scooter at the end of the rental period, the helmet is not properly detected under the seat. Open the seat and position the helmet correctly.

Then close the saddle and repeat the procedure for ending the rental (ON to OFF button).

If the moped has turned off, simply retype your 4-digit code on the handlebar keypad to turn it back on and reposition the helmet.

Note: If this happens while using your own helmet, the helmet has been moved while riding. Simply follow the same procedure.