Cookies Policy

Last update 15 March 2021

Cityscoot (“Cityscoot” or “We”) is committed to protecting the privacy of all visitors and Users of its Service (via its Website and Application). This cookies policy (“Cookies policy”) is intended to inform you of the purposes and conditions of use of cookie files or browsing data that we may deploy on our Website and Application. This Policy complements Cityscoot’s Privacy Policy and is integrated into the General Conditions of Use of our Services.


About cookies


What is a “cookie”?

A cookie is a tracker that can be stored on your device (computer, tablet, or smartphone) and/or when viewing a Service with browser software via the Website or the Application. It enables recognition of the device concerned each time it is used to access digital content containing cookies from the same issuer, and depending on the type of Cookie, the collection of additional, non-directly identifying information regarding your behaviour using the Services.

Who uses cookies?

Cookies may be installed by Cityscoot, its technical service providers, its partners or by third parties. The person on behalf of whom they are issued has sole responsibility for their use and the Data collected through them.

How are they managed?

By continuing to use the Website and the Application, you accept that cookies are installed on your device, for the purposes set out in the “Consent Management Platform” (CMP) and in this Cookies Policy.

You can select whether or not you wish Cookies to be stored on the Website or the Application through the CMP that is displayed upon your first visit; you are required to make this selection for each visit if you are in private browsing mode or upon the subsequent visit if you delete your pre-existing Cookies. You are offered the option of consenting or not to the Cookies per purpose and per partner. You may amend your selection at any time by clicking here:

You can configure your browser software such that the acceptance/opt out of Cookies is offered occasionally, before a Cookie is stored on your device.


The cookie is installed for a maximum period of thirteen (13) months.

If you do not consent to the storing of Cookies or if you have deleted them, your navigation and experience on the Website may be limited. This may be the case if, for example, we do not recognize the type of browser used or the language and display settings.

Cityscoot accepts no responsibility for the consequences that may arise in relation to the decreased functionality resulting from the non-acceptance of Cookies and the inability to store or retrieve the Cookies required for site functionality as a result of your choices.


What are cookies used for?




These Cookies are needed for correct navigation of the Website and the proper functioning of the Application. In particular, they are used to:

  • adapt the presentation of the Website to the display preferences of your device (language, resolution, operating system, etc.);
  • store information relating to your login details;
  • provide you with access to your account via your login details;
  • implement security measures, for example when you are requested to log in again after a certain period of time.




These Cookies enable us to improve and personalise the features of the Website. They may be activated by us or by third parties whose services are used on the page of our Website.


You have the option to refuse them, in part or in whole, but the services may not function properly.




These Cookies allow us to determine the number of visits and sources of traffic, in order to measure and improve the performance of our Website. They also enable us to evaluate how visitors navigate on our Website.


The information collected by these Cookies is anonymised. You have the option not to accept them and we will not be informed of your visit to our Website.



We offer you the option of activating functionality enabling the sharing of editorial content and any type of content published on the Website or the Application through social networks. Social network cookies are managed by the publisher of the social network website. If you do not allow them, your advertising will be less targeted.

Below is a list of the cookies on our Website. It enables you to access the confidentiality policy of the recipient and to exercise your right of opposition, where applicable.

TypeRecipientCookie namePrivacy policyOpt-out link
Strictly necessary CookiesOneTrust
IAB Europe
Functional CookiesCityscootcitySelected
Performance CookiesAdobe_schn
Targeting CookiesSnapchat_scid



How can I manage/delete these cookies?

All major internet browsers enable management of the cookies installed on your computer or mobile device.

If you do not want our Website to install cookies on your computer or mobile device, you can restrict them or delete them easily through the settings on your browser or mobile device. Furthermore, you can configure your computer or mobile device to send you a notification each time you receive a cookie on your computer or mobile device, in order to decide whether to accept it or not.


Third-party sites enabling you to configure cookies


You can connect to the website Youronlinechoices, recommended by the digital advertising professionals that comprise the European Digital Advertising Alliance (EDAA), managed in France by the Interactive Advertising Bureau France. You can also see which companies are registered on this platform and which offer the option of accepting/opting out of the Cookies used by these companies to adapt the advertisements displayed on devices to User browsing information:



This site, available in English, also enables you to make online choices via the following link:



The settings for managing Cookies are different on each browser. The settings are listed in the browser help menu, where you can find information on how to modify your Cookies settings:

For Internet Explorer™:

For Safari™

For Chrome™ :

For Firefox™ :

For Opera™ :

If you are browsing on an iPhone or iPad: from the home screen, select Settings>Safari, then choose your preferred configuration.


If you are browsing on a device that uses an Android system: go to Menu> Settings> Security and confidentiality> select or deselect the “Accept cookies” box. Reload the browser for the changes to take effect.

If you are browsing on a Windows Phone device: in Internet Explorer, click on More> Settings. Internet Explorer settings can also be accessed through Settings on the list of applications. Select or deselect the option to Allow Cookies.


SDK Mobile

When using the Application, Software Development Kits (SDK) are used for its functioning.

Our Application is never used to present you with advertising or facilitate third party advertising. You can browse with full confidence in the protection of your privacy. Access is requested with the sole purpose of enabling the use of our services and improving their functioning. It is subject to a prior authorisation request and the possibility of withdrawing this authorisation. The Cityscoot Service may still be used even in the event of refusal or withdrawal of access authorisation.

SDK Mapbox: Allows you to locate yourself on the map, indicates the location of nearby Scooters and provides a route to get you there. The geolocation can be desactivated from your phone’s settings.

SDK Batch: Enables management of mobile notifications, in order to inform you about reservation confirmations or cancellations, or to alert you when Scooter is paused for a certain period of time. They also allow us to warn you about exceptional circumstances (Cityscoot Service failure, poor weather conditions, etc.). These notifications are very practical for users. However, you can deactivate them via your smartphone settings.

SDK AppsFlyer: Facilitates measurement of performance and analysis of customer acquisition campaigns. Further information about AppsFlyer SDK is available at You can deactivate this data processing at any time via In order to do so, you must have the Identifier for Advertisers (IDFA) of your mobile device.

SDK Jumio: Allows the authentication of the documents you upload when you register for the Service, which are necessary to use the Service.